⚙️ Operations — Map of Content

Operations Management is the design, control, and improvement of the processes that create and deliver a firm’s products and services.

Strongest at: HBS (TOM) · Wharton · MIT Sloan

🏭 Process Management

Process Flow Analysis — Throughput, cycle time, bottlenecks
Theory of Constraints — Goldratt’s bottleneck theory
Lean Manufacturing — Eliminating waste (Toyota Production System)
Six Sigma — Data-driven quality improvement
Capacity Planning — Matching supply to demand

🚚 Supply Chain Management

Supply Chain Management — End-to-end network design
Inventory Management — EOQ, safety stock, JIT
Bullwhip Effect — Demand amplification up the supply chain
Global Supply Chain Risk — Resilience vs. efficiency tradeoffs
Make vs. Buy Decision — Vertical integration in operations

📦 Quality Management

Six Sigma — DMAIC methodology
Total Quality Management — TQM principles
Statistical Process Control — Control charts
Quality-Cost Tradeoff — Prevention vs. failure costs

🛠️ Project Management

Critical Path Method — CPM scheduling
Agile vs. Waterfall — Software and product contexts
Resource Allocation — Prioritization under constraints

🔑 Core Concepts & Formulas

Concept	Formula
Throughput	`Output / Time`
Cycle Time	`1 / Throughput`
Utilization	`Demand Rate / Capacity`
Little’s Law	`WIP = Throughput × Cycle Time`
EOQ	`√(2DS/H)`
Safety Stock	`z × σ_LT × √LT`
OEE	`Availability × Performance × Quality`

📚 Essential Books & Cases

The Goal — Eliyahu Goldratt (Theory of Constraints — must read!)
The Machine That Changed the World — Womack (Lean/Toyota)
Operations Management — Krajewski & Ritzman
HBS Case: “Toyota Production System” — foundational

🏫 School Spotlights

HBS: Technology and Operations Management (TOM) — famous case: Shouldice Hospital
Wharton: OIDD 612 — Operations, Information and Decisions
MIT Sloan (bonus): World leader in supply chain; SCM research hub

📚 Case Studies

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